Store Policy
Customer Care
At Ever Home, we value our customers and are dedicated to providing an exceptional shopping experience. If you have any questions, concerns, or suggestions, we’re here to help.
Customer Support Email
Response Time
We strive to respond to all inquiries within 24 to 48 hours, excluding weekends and holidays.
How We Can Help
- Product information and size guidance
- Order updates and tracking
- Help with returns, exchanges, and store credit or refunds
- Feedback, suggestions, or general questions
Thank you for choosing Ever Home. Our team is committed to providing top-notch support and making sure your experience with us is smooth and enjoyable.
Privacy & Safety
At Ever Home, we value your privacy and are committed to protecting your personal information.
1. Information We Collect -
- Personal Data: Name, billing/shipping address, email, phone number, payment details
- Device Information: IP, browser, device type, time zone, cookies
- Order Information: Purchased products, order history, preferences
2. How We Use Your Data -
- Process and deliver orders
- Send transactional and promotional communications
- Improve the website and services
- Comply with legal requirements
3. Sharing Your Information -
We only share data with trusted providers:
- Payment processors (Stripe, PayPal, Apple Pay, Google Pay)
- Shipping/logistics partners
- Marketing/email platforms (e.g., Klaviyo)
- Analytics tools (Google Analytics)
👉 We never sell your data.
4. Data Retention -
Kept for the time necessary for business or legal reasons.
5. Cookies -
Used to improve browsing experience and targeted ads (can be disabled in your browser).
6. Your Rights -
Depending on your jurisdiction (for example, GDPR/CCPA), you can access, update, or delete your data.
7. Security -
Industry-standard security to protect against unauthorized access.
8. Updates -
The policy may change over time — please check back regularly.
9. Contact -
Payment Methods
- Credit Card (Visa, MasterCard, AmEx)
- PayPal
- Apple Pay
- Google Pay